At Birrang, we’re always looking for ways to make things simpler, faster, and fairer for everyone we work with. That’s why we’ve introduced a new Plan Management invoice processing system — designed to cut out delays, reduce errors, and make sure your invoices are processed quickly and correctly the first time.
Over time, we noticed that invoices were being sent to different inboxes, which slowed down approvals and payments. To fix this, we’ve implemented a dedicated ticketing and processing system that manages every invoice through a single, streamlined pathway.
This means:
Every invoice is tracked from submission to payment.
Nothing gets lost in inboxes.
You can be confident your invoice is in the queue and being actioned.
All invoices must now be emailed to our Plan Management Team at invoices@birrang.com.au
Once received, the system automatically logs your invoice, assigns a reference ticket, and sends it through our processing workflow for payment.
Invoices sent to any other address will not be processed — this ensures fairness for providers who have made the switch and allows us to maintain a consistent, efficient payment process.
If you’re a provider — keep sending your invoices to invoices@birrang.com.au or click on the "Invoice Submission" button at the top of this page. You’ll benefit from faster processing, fewer follow-ups, and better transparency.
If you’re a participant — this upgrade means your supports are paid on time, every time, and your funding is managed with greater accuracy and accountability.
We’ve also committed extra staff to our Plan Management team to ensure a smooth transition and to clear any existing backlog as quickly as possible.
This system change is about delivering what matters most — reliability, transparency, and respect for your time. We appreciate your patience during the transition and thank all our providers who have already updated their processes. Together, we’re keeping Birrang’s Plan Management service running strong and efficient.